Shipping Policy

Shipping Policy

Shipping Policy – Rollix Sports

At Rollix Sports, we aim to deliver high-quality Brazilian Jiu-Jitsu gear and custom combat sports apparel to customers around the world. This Shipping Policy explains our order processing times, shipping methods, delivery estimates, and other important shipping information.

1. Order Processing Time

Most of our custom-made products, including BJJ gis, rash guards, shorts, spats, belts, and wrestling singlets, require approximately 5–7 business days for production and order processing.

Production times may vary depending on the complexity of your design, order quantity, product availability, and customization requirements.

For custom orders requiring design mockups or customer approval, production may begin after the design has been confirmed.

Business days exclude weekends and public holidays.

2. Shipping and Delivery Times

After production is completed, your order will be prepared for shipment and handed over to the selected shipping carrier.

Our estimated shipping times are:

  • Domestic and international standard shipping: Typically 5–7 business days after dispatch, where available.

  • Express or expedited shipping: Available for selected destinations and services, subject to carrier availability and additional charges.

Delivery times are estimates and are not guaranteed. Actual delivery may vary depending on the destination, customs clearance, courier operations, weather conditions, and other factors beyond our control.

Your total delivery time includes both production and shipping. For most custom orders, please allow approximately 10–14 business days from order confirmation, subject to the circumstances described above.

3. International Shipping

Rollix Sports serves customers in various international markets, including the United States, Canada, Australia, Europe, and other destinations where shipping services are available.

International orders may be subject to customs inspections, import duties, taxes, or other fees imposed by the destination country.

Unless explicitly stated otherwise at checkout, these additional charges are the customer's responsibility.

Customers are responsible for providing a complete and accurate shipping address, phone number, and other information required for successful delivery.

4. Shipping Costs

Shipping costs depend on the destination country, package weight, order size, selected shipping service, and any applicable promotions.

The available shipping options and charges will be displayed at checkout when supported.

Any free-shipping offer or promotional shipping rate will apply only under the conditions stated in the relevant promotion.

Additional charges may apply to express shipping, remote destinations, or special delivery requirements.

5. Order Tracking

When tracking is available, we will provide tracking information after your order has been dispatched.

You can use the tracking number on the shipping carrier's website to check the latest delivery updates.

Please note that tracking information may take some time to appear or update after the carrier receives the package.

If your tracking information has not updated for several business days, please contact us so we can help investigate the shipment.

6. Delays and Customs Clearance

Although we do our best to ship orders promptly, delays may occur due to customs inspections, carrier backlogs, public holidays, severe weather, incorrect address information, or other unforeseen circumstances.

Customs clearance times vary by country and are outside our direct control.

If your shipment is delayed, we will do our best to provide assistance and communicate any available updates.

7. Incorrect Shipping Address

Customers are responsible for ensuring that their shipping address and contact details are accurate when placing an order.

If you notice an error, contact us as soon as possible. We will attempt to correct the address before the order is dispatched, but changes cannot be guaranteed once production, fulfillment, or shipping has progressed.

Additional shipping charges may apply if a package must be redirected or reshipped due to an incorrect address supplied by the customer.

8. Lost, Damaged, or Undelivered Packages

If your order arrives damaged, appears to be lost, or is marked as delivered but has not been received, please contact us with your order number and tracking information.

For damaged packages, please provide clear photographs of the item and packaging.

We will review the situation and work with the shipping carrier where appropriate to determine the next steps.

Any replacement or refund will be handled in accordance with our Refund Policy and applicable consumer protection laws.

9. Failed Delivery and Returned Packages

A package may be returned to us if the address is incorrect or incomplete, delivery is repeatedly unsuccessful, customs requirements are not completed, or the package is refused.

If a package is returned, please contact us to discuss the available options.

Additional shipping charges may apply to reship an order when the return resulted from incorrect information or other circumstances attributable to the customer, subject to applicable law.

10. Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible.

Because many Rollix Sports products are custom-made, changes or cancellations may not be possible after production has started or the package has been dispatched.

Please refer to our Refund Policy for additional information.

11. Contact Us

If you have questions about shipping, delivery estimates, tracking, or an existing order, please contact us.

Email: 

Please include your order number when contacting us so we can assist you more efficiently.

Thank you for choosing Rollix Sports. We appreciate your business and look forward to delivering your custom Brazilian Jiu-Jitsu gear.