Refund Policy

Refund Policy

Refund Policy – Rollix Sports

At Rollix Sports, we are committed to providing high-quality Brazilian Jiu-Jitsu gear and custom combat sports apparel. Because many of our products are made to order and personalized according to customer specifications, we encourage you to review your order details carefully before making a purchase.

This Refund Policy explains when returns, refunds, exchanges, and replacements may be available.

1. Custom and Personalized Products

Most Rollix Sports products are custom-made or personalized, including Brazilian Jiu-Jitsu gis, rash guards, shorts, spats, belts, wrestling singlets, and other sports apparel.

Because these products may be manufactured specifically for your order, we generally do not accept returns or offer refunds for custom-made products due to a change of mind, incorrect size selection, or personal preference.

Please carefully review your selected size, color, design, spelling, names, numbers, and other customization details before placing your order.

If you are unsure about sizing or design specifications, please contact us before ordering. We will be happy to assist you.

2. Damaged, Defective, or Incorrect Products

Your satisfaction is important to us. If you receive an item that is damaged, defective, or significantly different from the confirmed order specifications, please contact us so we can review the issue.

To help us resolve the matter quickly, please:

  • Contact us within 7 days of receiving your order.

  • Provide your order number and a description of the issue.

  • Include clear photographs or videos showing the problem.

  • Keep the item and its original packaging until the issue has been reviewed.

After reviewing your claim, we may offer an appropriate solution, such as a replacement, correction, or refund, depending on the circumstances and applicable law.

3. Incorrect Size or Customer-Provided Information

Customers are responsible for selecting the correct size and providing accurate customization details when placing an order.

We generally cannot offer refunds or free replacements when an item has been manufactured according to the size, spelling, name, number, or design information submitted and approved by the customer.

If we make a manufacturing error or produce an item that does not match the confirmed order specifications, please contact us so we can review and resolve the issue.

4. Design Mockups and Customer Approval

For custom orders requiring a design mockup, customers should carefully review and approve the design before production begins.

Once production has started, changes to the design, colors, logos, names, numbers, or other customization details may not be possible.

We are generally unable to refund or remake an approved custom product because of a preference change after production. However, if the finished product does not match the approved design or confirmed specifications, please contact us for assistance.

5. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

Cancellation requests may be accepted if production has not started. Once production or personalization has begun, cancellation may no longer be possible because materials and labor may already have been committed to your order.

If a cancellation is approved, any applicable refund will be processed according to the circumstances and applicable law.

6. Refund Processing

If your refund is approved, it will generally be issued to your original payment method.

Processing times may vary depending on your payment provider, bank, or financial institution. We will inform you if additional information is needed to complete your refund.

Shipping charges, customs duties, taxes, and other fees may not be refundable unless required by applicable law or the circumstances of the order.

7. Shipping and Delivery Issues

We work with shipping carriers to deliver orders as efficiently as possible. However, delivery times may vary because of customs inspections, carrier delays, weather conditions, or other circumstances beyond our control.

If your order is delayed, appears lost, or arrives damaged, please contact us with your order number and tracking information. We will review the situation and work with the carrier where appropriate.

A shipping delay alone does not automatically qualify an order for a refund. Any resolution will depend on the circumstances and applicable consumer protection laws.

8. Exchanges and Remakes

Because our custom products are made according to individual customer specifications, exchanges are generally not available for changes of mind or customer-selected sizing errors.

If an item is defective, damaged, or incorrectly manufactured, we will review the issue and determine whether a replacement, remake, or another appropriate solution is available.

Please do not send an item back without contacting us first and receiving return instructions.

9. Non-Refundable Circumstances

Unless required by applicable law, refunds or free remakes are generally not available for:

  • Custom-made products that match the confirmed order specifications.

  • Incorrect sizes selected by the customer.

  • Incorrect names, numbers, spelling, logos, or other details supplied or approved by the customer.

  • Changes of mind after production has started.

  • Differences in appearance caused by normal screen settings or display variations, provided the product otherwise matches its confirmed specifications.

This section does not limit any rights you may have under applicable consumer protection laws.

Thank you for choosing Rollix Sports. We appreciate your trust in our products and will do our best to resolve genuine order issues fairly and professionally.